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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nicole Jones

June 13, 2024

5  out of  5 rating by Nicole Jones
"I have had insurance with Bob for a long as I can remember. He is quick to respond with any questions I have regarding my car, home and life insurance policies. Claims are processed quickly. Great team!"
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June 7, 2024

1  out of  5 rating by Todd
"The local people in this office are nice & they try, but State Farm Claims is so horrible it doesn’t matter. They will not pay your claim, they won’t even call you back. The claims people do nothing but delay, deny & lie. They are a complete & total waste of oxygen."
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Denise Krefting

May 22, 2024

5  out of  5 rating by Denise Krefting
"Bob Brown State Farm office has been amazing with any questions or anything I need support on. Thank you all."
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Steve Mueller

May 13, 2024

5  out of  5 rating by Steve Mueller
"Kat provides great customer service. She is very detail oriented, this is a great office to get your insurance."
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Bill Jensen

April 16, 2024

5  out of  5 rating by Bill Jensen
"Last year got big hail damage like many others. Our first claim in 20+ years State Farm team really proved themselves being quick and responsive and worked well with our contractor to fix all the damage good as new."
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Marilyn Keltner

April 4, 2024

5  out of  5 rating by Marilyn Keltner
"Marti at State Farm was great to work with! She made changing auto insurance very easy."
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Emily Mickelson

March 26, 2024

5  out of  5 rating by Emily Mickelson
"Everyone that I have worked with in Bob’s office has been great! From the insurance application process, through filing a claim, they have all been so helpful and are were great about answering all of my questions. I appreciate all of their work and plan to continue using them for any future insurance needs!"
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Erin Smith

March 23, 2024

5  out of  5 rating by Erin Smith
"Marti was extremely helpful in finding me a better rate and policy that works for me and my family. I would recommend her to anyone!"
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Amber Clapper

March 21, 2024

5  out of  5 rating by Amber Clapper
"The agents from the Bob D. Smith State Farm Insurance agency are always helpful and prompt when I need anything. They answer my questions, return my calls, make suggestions to help keep my family safe and call to make updates. It makes my life so much easier to handle insurance issues. They are always thinking of ways to help my family. I really appreciate their hard work."
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Lanny Reed

March 21, 2024

5  out of  5 rating by Lanny Reed
"Marti Benson was very informative and helpful in finding me answers to my many questions. She is a very pleasant person to work with I have enjoyed our interactions thus far, I truly believe she is a valuable asset to your firm. Best regards Lanny reed"
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Chris Fitzsimmons

January 19, 2024

5  out of  5 rating by Chris Fitzsimmons
"Bob has been my State Farm agent for many years. All my auto and property insurance needs are completed with the help of Bob and his staff. Thank you for all your help."
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Victoria Owens

October 7, 2023

5  out of  5 rating by Victoria Owens
"Carrie is the ABSOLUTE BEST! She helped get me what I wanted and need and everything was organised and ready to pick up the very next day!!! I love her and I think not only will she be my State Farm connection at Bob Smith agency, she will be my FRIEND! Thank You with ALL MY HEART!"
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July 21, 2023

5  out of  5 rating by lilyleia78
"Cari was quick and friendly. She made the process super easy. I appreciate the great service"
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Randy Woods

July 7, 2023

5  out of  5 rating by Randy Woods
"Marty gets it done not in weeks or days but hours every time I've needed something done she jumps on it and it gets done. Thank you guys so much for excellent customer service."
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Leslie Brownfield

July 7, 2023

5  out of  5 rating by Leslie Brownfield
"Staff is great! Always so helpful and they do the best to save me the most money!"
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Bob Swigert

June 30, 2023

5  out of  5 rating by Bob Swigert
"Great personal service."
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Brittany Ross

June 6, 2023

5  out of  5 rating by Brittany Ross
"I have been a State Farm customer many years and I will continue to choose them for my insurance. Cari has always provided excellent customer service! The State Farm apps make payments and claims easy too."
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Tracy Spackman

June 3, 2023

5  out of  5 rating by Tracy Spackman
"I recently found this office because of its high reviews, and my experience with them has confirmed that the high reviews are warranted! Their agents and office personnel are very friendly, professional, and helpful. Cari spent a lot of time providing me with several different auto policy quotes and patiently answered my many questions. I’m very happy we switched insurance carriers. I feel like we have professionals on our side!"
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Jacob Kammler

May 16, 2023

5  out of  5 rating by Jacob Kammler
"Cari was fantastic in helping me set up a policy. Not pushy at all, very quick in getting answers to my questions and also helped me get a great price when bundling renters and auto insurance!"
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Christina Schmitt

May 11, 2023

5  out of  5 rating by Christina Schmitt
"I have had great experiences with State Farm. Their customer service is excellent. They are never pushy and will instead, share their thoughts and give you your options on certain policies. Also, they knew I had paid to have my car towed when the battery died and they called me several times to make sure I turned the receipt in so I could be reimbursed. I highly recommend State Farm Insurance!"
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Peyton Magnusson

May 5, 2023

5  out of  5 rating by Peyton Magnusson
"Cari is so helpful. 5 stars in customer service and meeting customer needs. I feel heard every time I talk to her, and that's rare these days. Thank you cari!"
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Gàyle Çollins

April 28, 2023

5  out of  5 rating by Gàyle Çollins
"Sheena did a wonderful job going over our policy and helping see where we might need extra coverage. Thanks!"
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Thomas Picray

April 14, 2023

5  out of  5 rating by Thomas Picray
"Professional. Accommodating. Very receptive to my needs. Patient with my questions. Best insurance agent I’ve ever had!"
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Diandra Harden

April 6, 2023

5  out of  5 rating by Diandra Harden
"Cari is AWESOME!!!!!! I contacted her to get quotes and she had a policy ready with reasonable rates in about an hour! Get y'all a Cari at State Farm...customer service=STELLAR If you are looking for a new company I highly suggest Bob D Smith State Farm Agent in wAUKE...BE SURE TO ASK FOR CARI!!!!!"
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Caleb Cork

March 29, 2023

5  out of  5 rating by Caleb Cork
"I have been working with a the Bob Smith office since moving to Waukee in 2005. I am thankful that this office has positioned our family to have the correct amount of coverage and is proactive by reviewing our coverage on a yearly basis."