State Farm® Insurance Agent Bob D Smith
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tiffany Briggs
August 22, 2024
"Such awesome staff! No matter if I call the office or send emails to the representatives for assistance; they are always attentive, helpful, and super friendly to work with!!!"
"We’re happy to hear that our team has been there for you with attentive and friendly service, Tiffany. Thank you for sharing your experience! -Bob"
Tanja Mckinney
August 22, 2024
"Great friendly staff. Quick and easy"
"Tanja, We appreciate the kind words and will continue to do our best to give great service to those who trust us with their insurance needs. Thank you Bob "
Nancy Biersma
August 8, 2024
"I just want to share my experience with the folks at Bob Smiths' State Farm Insurance office. These (3) ladies - Marti, Brittany, & Kat go more than the extra mile to accommodate the customers needs, their follow-up on Insurance issues are unmatched by any other company I have dealt with. The ladies are kind, considerate, very knowable on Insurance issues and do not give up until the situation gets resolved, no matter what or how long it takes. All of them have wonderful pleasing personalities. I wish all companies could have emloyees like Bob Smith has, it would make dealing with Insurance issues so much easier. Thank you, Nancy Timmins"
"Nancy, Thank you so much, I am lucky to have such a dedicated team that enjoys helping people and is very good at it. We look forward to helping you with any future insurance needs! Thank You Bob "
Lisa Hess
July 31, 2024
"The State Farm office of Bob Smith is AMAZING to work with. We have college kids who need coverage on their apartments. Each apartment complex has their own unique requests for coverage. The employees at Bob Smith's office have helped us with making sure we have the correct coverage and documentation. It's comforting to have a local agent who cares about our family and our needs."
"We appreciate your kind words, Lisa. It's great to know that our team has been able to provide the necessary coverage and documentation for your college kids' apartments. If you need any more assistance, we're here for you. Thank you for your support! -Bob"
Vinh Ly
July 31, 2024
"This local Statefarm branch is great! Great with communication, and calling to check up on me. Answers all my questions in details. Efficient and great customer service! My family and my inlaws are very happy with the service! Thanks Kat and Bob!"
"Thank you, Vinh! It's great to know that you and your in-laws are pleased with our service. Kat and I are committed to providing detailed answers and excellent customer service. If you need any further assistance, please don't hesitate to reach out. -Bob"
Amanda Burnett
July 25, 2024
"10/10 recommend Brittany for all of your policy needs! She makes the process simple, quick, & you can tell she loves what she does! All around great experience."
"Amanda, Thank you for the kind words. Brittany, like our whole team really does enjoy helping people with their insurance. Feel free to call us with any other needs. Thank You Bob "
Louann Hart
July 24, 2024
"Bob and his team are great to work with. Very responsive and attentive."
"Thank you, Louann! We appreciate the opportunity to be your Good Neighbor in Waukee, and I’m glad our team could be of assistance. If you need anything else, please don't hesitate to reach out! -Bob"
Nicole Jones
June 13, 2024
"I have had insurance with Bob for a long as I can remember. He is quick to respond with any questions I have regarding my car, home and life insurance policies. Claims are processed quickly. Great team!"
"Thank you so much, Nicole! It's been a pleasure working with you over the years. I'm glad to hear that I've been able to respond quickly and efficiently to your insurance needs. It's been an honor to assist you with your car, home, and life insurance plans. If you ever need further assistance, I'm just a call or email away. Thank you for your continued support! -Bob "
Todd
June 7, 2024
"The local people in this office are nice & they try, but State Farm Claims is so horrible it doesn’t matter. They will not pay your claim, they won’t even call you back. The claims people do nothing but delay, deny & lie. They are a complete & total waste of oxygen."
"Todd, on behalf of our office, I apologize for the experience you’ve had with this claim. Our goal is to handle every claim as efficiently as possible and in a timely manner. Our office is here to be the liaison between you and claims. The service you receive and experiences you have are our top priority. I see you’ve since spoken with an adjuster, but if there is anything more that can be done, please reach out to our office. Thank You Bob Smith "
Denise Krefting
May 22, 2024
"Bob Brown State Farm office has been amazing with any questions or anything I need support on. Thank you all."
"Hi Denise, thank you so much for your kind words! I'm thrilled to hear that our team has been able to assist you with all your questions and support needs. If you have any more questions or need further assistance, please don't hesitate to reach out. -Bob"
Steve Mueller
May 13, 2024
"Kat provides great customer service. She is very detail oriented, this is a great office to get your insurance."
"Thank you for your positive review, Steve! It's fantastic to hear that Kat's attention to detail and customer service stood out to you. We're proud to have her on our team and glad that our office has met your insurance needs effectively. We look forward to continuing to serve you! -Bob Best, "
Bill Jensen
April 16, 2024
"Last year got big hail damage like many others. Our first claim in 20+ years State Farm team really proved themselves being quick and responsive and worked well with our contractor to fix all the damage good as new."
"Bill, thank you for sharing your experience and for sticking with us over the past 20+ years. We're sorry to hear about the hail damage but relieved that our team could assist you effectively during such a challenging time. Thank you for choosing our Waukee State Farm team, and we look forward to serving you for many more years to come! -Bob "
Marilyn Keltner
April 4, 2024
"Marti at State Farm was great to work with! She made changing auto insurance very easy."
"Marilyn, I'm glad Marti was able to help you with your insurance needs! We appreciate your business and allowing us to serve your insurance needs. Thank You Bob Smith "
Emily Mickelson
March 26, 2024
"Everyone that I have worked with in Bob’s office has been great! From the insurance application process, through filing a claim, they have all been so helpful and are were great about answering all of my questions. I appreciate all of their work and plan to continue using them for any future insurance needs!"
"Emily, we appreciate your confidence in our office and look forward to doing all we can to take care of your insurance needs! Thanks Bob "
Erin Smith
March 23, 2024
"Marti was extremely helpful in finding me a better rate and policy that works for me and my family. I would recommend her to anyone!"
"Erin, Thank you so much for the kind words! It's wonderful to hear that Marti was able to assist you and your family. We appreciate your recommendation and look forward to continuing to serve your insurance needs. Please stop by our Waukee office anytime. Thanks Bob "
Amber Clapper
March 21, 2024
"The agents from the Bob D. Smith State Farm Insurance agency are always helpful and prompt when I need anything. They answer my questions, return my calls, make suggestions to help keep my family safe and call to make updates. It makes my life so much easier to handle insurance issues. They are always thinking of ways to help my family. I really appreciate their hard work."
"Thank You Amber, we are always happy to help! Brittany "
Lanny Reed
March 21, 2024
"Marti Benson was very informative and helpful in finding me answers to my many questions. She is a very pleasant person to work with I have enjoyed our interactions thus far, I truly believe she is a valuable asset to your firm. Best regards Lanny reed"
"Lanny, I'm glad Marti was able to help you with your insurance needs. We appreciate your confidence in our office. Thanks Bob "
Chris Fitzsimmons
January 19, 2024
"Bob has been my State Farm agent for many years. All my auto and property insurance needs are completed with the help of Bob and his staff. Thank you for all your help."
"Thank you Chris for trusting our office with your insurance needs! We really appreciate your business. Bob "
Victoria Owens
October 7, 2023
"Carrie is the ABSOLUTE BEST! She helped get me what I wanted and need and everything was organised and ready to pick up the very next day!!! I love her and I think not only will she be my State Farm connection at Bob Smith agency, she will be my FRIEND! Thank You with ALL MY HEART!"
lilyleia78
July 21, 2023
"Cari was quick and friendly. She made the process super easy. I appreciate the great service"
Randy Woods
July 7, 2023
"Marty gets it done not in weeks or days but hours every time I've needed something done she jumps on it and it gets done. Thank you guys so much for excellent customer service."
Leslie Brownfield
July 7, 2023
"Staff is great! Always so helpful and they do the best to save me the most money!"
Bob Swigert
June 30, 2023
"Great personal service."
Brittany Ross
June 6, 2023
"I have been a State Farm customer many years and I will continue to choose them for my insurance. Cari has always provided excellent customer service! The State Farm apps make payments and claims easy too."
Tracy Spackman
June 3, 2023
"I recently found this office because of its high reviews, and my experience with them has confirmed that the high reviews are warranted! Their agents and office personnel are very friendly, professional, and helpful. Cari spent a lot of time providing me with several different auto policy quotes and patiently answered my many questions. I’m very happy we switched insurance carriers. I feel like we have professionals on our side!"