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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jacob Kammler

May 16, 2023

5  out of  5 rating by Jacob Kammler
"Cari was fantastic in helping me set up a policy. Not pushy at all, very quick in getting answers to my questions and also helped me get a great price when bundling renters and auto insurance!"

Christina Schmitt

May 11, 2023

5  out of  5 rating by Christina Schmitt
"I have had great experiences with State Farm. Their customer service is excellent. They are never pushy and will instead, share their thoughts and give you your options on certain policies. Also, they knew I had paid to have my car towed when the battery died and they called me several times to make sure I turned the receipt in so I could be reimbursed. I highly recommend State Farm Insurance!"

Peyton Magnusson

May 5, 2023

5  out of  5 rating by Peyton Magnusson
"Cari is so helpful. 5 stars in customer service and meeting customer needs. I feel heard every time I talk to her, and that's rare these days. Thank you cari!"

Gàyle Çollins

April 28, 2023

5  out of  5 rating by Gàyle Çollins
"Sheena did a wonderful job going over our policy and helping see where we might need extra coverage. Thanks!"

Thomas Picray

April 14, 2023

5  out of  5 rating by Thomas Picray
"Professional. Accommodating. Very receptive to my needs. Patient with my questions. Best insurance agent I’ve ever had!"

Diandra Harden

April 6, 2023

5  out of  5 rating by Diandra Harden
"Cari is AWESOME!!!!!! I contacted her to get quotes and she had a policy ready with reasonable rates in about an hour! Get y'all a Cari at State Farm...customer service=STELLAR If you are looking for a new company I highly suggest Bob D Smith State Farm Agent in wAUKE...BE SURE TO ASK FOR CARI!!!!!"

Caleb Cork

March 29, 2023

5  out of  5 rating by Caleb Cork
"I have been working with a the Bob Smith office since moving to Waukee in 2005. I am thankful that this office has positioned our family to have the correct amount of coverage and is proactive by reviewing our coverage on a yearly basis."

Cruz Venegas

March 28, 2023

5  out of  5 rating by Cruz Venegas
"Easy to work with, quick turnaround times."

Gaurav Sachdeva

March 28, 2023

5  out of  5 rating by Gaurav Sachdeva
"Dear Cari, I am writing to express my gratitude for your exceptional service during my recent auto insurance purchase. Your knowledge and expertise made the process seamless and stress-free. You helped me choose the right policy for my needs, were always available to answer my questions, and provided me with affordable pricing. I appreciate your outstanding customer service and attention to detail. Thank you for making this experience a positive one. Cheers"

Adam Bugbee

March 25, 2023

5  out of  5 rating by Adam Bugbee
"Great service and a wide range insurance products available!"

Jon Mitchell

March 17, 2023

5  out of  5 rating by Jon Mitchell
"The staff at Bob Smith's office is awesome. Cari even assisted in finding me a new agent when I needed to move to another state. She truly demonstrated "good neighbor" actions. I would definitely recommend them for all your insurance needs as they provide information and answer questions without forcing you to buy something."

P Rogers

March 9, 2023

5  out of  5 rating by P Rogers
"The staff at Bob D. Smith State Farm Insurance is professional and courteous. They take the time to listen and assist with business best practice. A special thank you to Marni for her kindness and assistance today."

Glen Johnson

February 28, 2023

5  out of  5 rating by Glen Johnson
"I have been with Bob since 2006 for all my insurance needs and now my oldest son has them and they have been great. Cari is the Best"

Kiersten Aught

February 27, 2023

5  out of  5 rating by Kiersten Aught
"Cari from State Farm is TOP TIER. Super responsive, super kind, and super honest! She is super knowledgeable about literally everything and always get me and my family the best deal!! I will recommend her forever!!"

Marie Pibal

February 27, 2023

5  out of  5 rating by Marie Pibal
"State Farm …. Bob Smith and his staff are reliable caring people who make me feel I am well insurance protected . Always polite and helpful!"

Marilyn Klein

February 22, 2023

5  out of  5 rating by Marilyn Klein
"Phenomenal service from Bob, office assistant and claims department! So very thankful that State Farm has me covered in all areas of life! Thanks, State Farm!!!!"

Laura Romano

February 9, 2023

5  out of  5 rating by Laura Romano
"Been with this team since I was a teenager! They are always personable and professional. Marti has always been so helpful! Great group would recommend to anyone!"

Maria Rodriguez

February 7, 2023

5  out of  5 rating by Maria Rodriguez
"As always very good, and knowledgeable.."

Kal El

February 2, 2023

5  out of  5 rating by Kal El
"They are the most friendly, the most professional, and the most responsive insurance agency I have ever dealt with. I went into the dealership this morning at 9 o’clock, to purchase a new vehicle on a whim, and within only a few minutes they had my new insurance coded and over to me and I was out the door of the dealership. Would absolutely recommend, without question!"

Rishann Boxall

January 9, 2023

5  out of  5 rating by Rishann Boxall
"This is the best insurance office I have ever had to work with! They are very personable and helpful in every way. They go above and beyond to make sure everything is taken care of and is as easy as possible. I recommend this office to everyone."

April Hansman

December 29, 2022

5  out of  5 rating by April Hansman
"I had to call in to the office with some quick questions that I wasn’t sure of about our policy (which I know I could have looked up online) but sometimes it’s just nice to talk to a human! The lady that answered my questions was very polite and patient with me. She took the time to answer my questions and I helped me get all the things figured out plus more than I asked for. I greatly appreciate this kind of service."

Leonika 515

December 23, 2022

5  out of  5 rating by Leonika 515
"They are great and extremely helpful. Everyone from the office is very pleasant and efficient. All of my questions get answered without hesitations. Very respectful in every situation. I enjoy being their customer."

Renee Williams

December 3, 2022

5  out of  5 rating by Renee Williams
"Bob Smith has always been a pleasure to work with. I feel secure in the services he provides. I've been with him...over 25 years."

Justin Winfred

November 29, 2022

5  out of  5 rating by Justin Winfred
"Cari was great! Everything was easy and convenient. Got my 2nd vehicle through her. Best experience ever!"

Evan Riley

November 14, 2022

5  out of  5 rating by Evan Riley
"Always been very nice and prompt Generally work with Cari who is Great! Got to speak with Logan today too who was very nice as well"