Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shari Lambert

Shari Lambert

December 10, 2024

5  out of  5
rating by Shari Lambert
"While gathering quotes for insuring our new home, a friend recommended Marti Benson and State Farm Insurance. What began as an apples-to-apples comparison between the possible insurers soon transitioned to spotlighting a true professional. Marti distinguished herself above the rest through prompt communication, listening to our needs and concerns, and providing solutions that worked for us at the right price. Marti Benson made finding an insurer enjoyable and thereby achieved my highest recommendation."
We responded:
"Thank you for your wonderful feedback, Shari! I’m glad to hear that Marti was able to provide you with the professional service you needed and help you find the right coverage for your new home. If you have any questions or need further assistance, feel free to reach out! -Bob "
Profile photo of Robert Lambert

Robert Lambert

December 10, 2024

5  out of  5
rating by Robert Lambert
"Marti Benson was professional, knowledgeable, and put together a very competitive quote that we could not resist. I give Marti five stars."
Profile photo of Emily Skirvin

Emily Skirvin

December 4, 2024

5  out of  5
rating by Emily Skirvin
"Marti was very helpful setting up my renters insurance. Great customer service and was always available to answer my questions."
We responded:
"Thank you for your feedback, I'm glad to hear Marti was able to assist you with setting up your renters insurance and answer your questions. If you need anything else in the future, feel free to reach out. -Bob"
Profile photo of Travis Lahvic

Travis Lahvic

October 17, 2024

5  out of  5
rating by Travis Lahvic
"Absolutely. A wonderful trustworthy, affordable insurance company. Highly recommend this company to others."
We responded:
"Thank you for your wonderful review, Travis! We’re so glad to hear you trust us with your insurance needs. Your recommendation truly means the world to us! -Bob "
Profile photo of Ahymad Lee

Ahymad Lee

September 30, 2024

5  out of  5
rating by Ahymad Lee
"Kat had phenomenal customer service and found us a customized plan that satisfied our needs."
We responded:
"Hi Ahymad, thank you for your review! I’m glad to hear that Kat was able to assist you and find a plan that suited your needs. Our goal is to provide a good experience for our Good Neighbors. If you have any further questions or need help down the line, feel free to reach out. -Bob "
Profile photo of Jordan Smith

Jordan Smith

September 28, 2024

5  out of  5
rating by Jordan Smith
"Exceptional service. Friendly, knowledgeable staff."
We responded:
"Hi Jordan, thank you for your feedback. I’m glad to hear that you found our staff helpful and knowledgeable. Your input is important to us. If you have any questions or need assistance, just let us know! -Bob "
Profile photo of Gregory Gladfelder

Gregory Gladfelder

September 28, 2024

5  out of  5
rating by Gregory Gladfelder
"Bob and company are always fantastic to work with and that is the reason we stay with their agency even though we have moved away from Waukee"
We responded:
"Hi Gregory, I appreciate your thoughtful feedback. It’s nice to know that you’ve enjoyed working with us and that you’ve chosen to remain with us despite your move. The feeling is mutual and we're glad to have you as a Good Neighbor! If you need anything or have any questions, feel free to reach out! -Bob"
Profile photo of Jessica Lynn

Jessica Lynn

September 27, 2024

5  out of  5
rating by Jessica Lynn
"These amazingly hard working agents have gone above and beyond to meet ALL of my insurance needs and a decent cost, they are there for me at the drop of a hat, I highly recommend this team for all of your insurance needs!!"
We responded:
"Hi Jessica, thank you for your feedback! I’m glad to hear that our team has been responsive to your insurance needs and that you found our service helpful. We appreciate your recommendation. If you ever need assistance or have questions, just reach out! -Bob Have a great weekend! "
Profile photo of Elizabeth Adrianse

Elizabeth Adrianse

September 27, 2024

5  out of  5
rating by Elizabeth Adrianse
"This office is great! Marti is the best! She personally reaches out if I haven’t submitted my drive safe and save information. She understands that life is busy and gives nice reminders. When we signed up she went into great detail with the policies and prices. Compared with previous insurance too."
We responded:
"Hi Elizabeth, thank you for your review! I’m glad to hear that Marti has been helpful in reminding you about your Drive Safe and Save information and that she gave detailed information about the coverage and prices. If you have any questions or need assistance, feel free to reach out! -Bob "
Profile photo of Vashara Newton

Vashara Newton

September 27, 2024

5  out of  5
rating by Vashara Newton
"Everyone here is totally awesome. They are beyond helpful in every way. Have been with state farm for many years now and couldn't be more satisfied."
We responded:
"Hi Vashara, I appreciate your kind words! It’s nice to know that you’ve had a positive experience with our team over the years. We’re happy to have you as a Good Neighbor and are always here to help, so if you ever need anything, don’t hesitate to reach out. -Bob "
Profile photo of Tiffany Briggs

Tiffany Briggs

August 22, 2024

5  out of  5
rating by Tiffany Briggs
"Such awesome staff! No matter if I call the office or send emails to the representatives for assistance; they are always attentive, helpful, and super friendly to work with!!!"
We responded:
"We’re happy to hear that our team has been there for you with attentive and friendly service, Tiffany. Thank you for sharing your experience! -Bob"
Profile photo of Tanja Mckinney

Tanja Mckinney

August 22, 2024

5  out of  5
rating by Tanja Mckinney
"Great friendly staff. Quick and easy"
We responded:
"Tanja, We appreciate the kind words and will continue to do our best to give great service to those who trust us with their insurance needs. Thank you Bob "
Profile photo of Nancy Biersma

Nancy Biersma

August 8, 2024

5  out of  5
rating by Nancy Biersma
"I just want to share my experience with the folks at Bob Smiths' State Farm Insurance office. These (3) ladies - Marti, Brittany, & Kat go more than the extra mile to accommodate the customers needs, their follow-up on Insurance issues are unmatched by any other company I have dealt with. The ladies are kind, considerate, very knowable on Insurance issues and do not give up until the situation gets resolved, no matter what or how long it takes. All of them have wonderful pleasing personalities. I wish all companies could have emloyees like Bob Smith has, it would make dealing with Insurance issues so much easier. Thank you, Nancy Timmins"
We responded:
"Nancy, Thank you so much, I am lucky to have such a dedicated team that enjoys helping people and is very good at it. We look forward to helping you with any future insurance needs! Thank You Bob "
Profile photo of Lisa Hess

Lisa Hess

July 31, 2024

5  out of  5
rating by Lisa Hess
"The State Farm office of Bob Smith is AMAZING to work with. We have college kids who need coverage on their apartments. Each apartment complex has their own unique requests for coverage. The employees at Bob Smith's office have helped us with making sure we have the correct coverage and documentation. It's comforting to have a local agent who cares about our family and our needs."
We responded:
"We appreciate your kind words, Lisa. It's great to know that our team has been able to provide the necessary coverage and documentation for your college kids' apartments. If you need any more assistance, we're here for you. Thank you for your support! -Bob"
Profile photo of Vinh Ly

Vinh Ly

July 31, 2024

5  out of  5
rating by Vinh Ly
"This local Statefarm branch is great! Great with communication, and calling to check up on me. Answers all my questions in details. Efficient and great customer service! My family and my inlaws are very happy with the service! Thanks Kat and Bob!"
We responded:
"Thank you, Vinh! It's great to know that you and your in-laws are pleased with our service. Kat and I are committed to providing detailed answers and excellent customer service. If you need any further assistance, please don't hesitate to reach out. -Bob"
Profile photo of Amanda Burnett

Amanda Burnett

July 25, 2024

5  out of  5
rating by Amanda Burnett
"10/10 recommend Brittany for all of your policy needs! She makes the process simple, quick, & you can tell she loves what she does! All around great experience."
We responded:
"Amanda, Thank you for the kind words. Brittany, like our whole team really does enjoy helping people with their insurance. Feel free to call us with any other needs. Thank You Bob "
Profile photo of Louann Hart

Louann Hart

July 24, 2024

5  out of  5
rating by Louann Hart
"Bob and his team are great to work with. Very responsive and attentive."
We responded:
"Thank you, Louann! We appreciate the opportunity to be your Good Neighbor in Waukee, and I’m glad our team could be of assistance. If you need anything else, please don't hesitate to reach out! -Bob"
Profile photo of Nicole Jones

Nicole Jones

June 13, 2024

5  out of  5
rating by Nicole Jones
"I have had insurance with Bob for a long as I can remember. He is quick to respond with any questions I have regarding my car, home and life insurance policies. Claims are processed quickly. Great team!"
We responded:
"Thank you so much, Nicole! It's been a pleasure working with you over the years. I'm glad to hear that I've been able to respond quickly and efficiently to your insurance needs. It's been an honor to assist you with your car, home, and life insurance plans. If you ever need further assistance, I'm just a call or email away. Thank you for your continued support! -Bob "
Profile photo of Todd

Todd

June 7, 2024

1  out of  5
rating by Todd
"The local people in this office are nice & they try, but State Farm Claims is so horrible it doesn’t matter. They will not pay your claim, they won’t even call you back. The claims people do nothing but delay, deny & lie. They are a complete & total waste of oxygen."
We responded:
"Todd, on behalf of our office, I apologize for the experience you’ve had with this claim. Our goal is to handle every claim as efficiently as possible and in a timely manner. Our office is here to be the liaison between you and claims. The service you receive and experiences you have are our top priority. I see you’ve since spoken with an adjuster, but if there is anything more that can be done, please reach out to our office. Thank You Bob Smith "
Profile photo of Denise Krefting

Denise Krefting

May 22, 2024

5  out of  5
rating by Denise Krefting
"Bob Brown State Farm office has been amazing with any questions or anything I need support on. Thank you all."
We responded:
"Hi Denise, thank you so much for your kind words! I'm thrilled to hear that our team has been able to assist you with all your questions and support needs. If you have any more questions or need further assistance, please don't hesitate to reach out. -Bob"
Profile photo of Steve Mueller

Steve Mueller

May 13, 2024

5  out of  5
rating by Steve Mueller
"Kat provides great customer service. She is very detail oriented, this is a great office to get your insurance."
We responded:
"Thank you for your positive review, Steve! It's fantastic to hear that Kat's attention to detail and customer service stood out to you. We're proud to have her on our team and glad that our office has met your insurance needs effectively. We look forward to continuing to serve you! -Bob Best, "
Profile photo of Bill Jensen

Bill Jensen

April 16, 2024

5  out of  5
rating by Bill Jensen
"Last year got big hail damage like many others. Our first claim in 20+ years State Farm team really proved themselves being quick and responsive and worked well with our contractor to fix all the damage good as new."
We responded:
"Bill, thank you for sharing your experience and for sticking with us over the past 20+ years. We're sorry to hear about the hail damage but relieved that our team could assist you effectively during such a challenging time. Thank you for choosing our Waukee State Farm team, and we look forward to serving you for many more years to come! -Bob "
Profile photo of Marilyn Keltner

Marilyn Keltner

April 4, 2024

5  out of  5
rating by Marilyn Keltner
"Marti at State Farm was great to work with! She made changing auto insurance very easy."
We responded:
"Marilyn, I'm glad Marti was able to help you with your insurance needs! We appreciate your business and allowing us to serve your insurance needs. Thank You Bob Smith "
Profile photo of Emily Mickelson

Emily Mickelson

March 26, 2024

5  out of  5
rating by Emily Mickelson
"Everyone that I have worked with in Bob’s office has been great! From the insurance application process, through filing a claim, they have all been so helpful and are were great about answering all of my questions. I appreciate all of their work and plan to continue using them for any future insurance needs!"
We responded:
"Emily, we appreciate your confidence in our office and look forward to doing all we can to take care of your insurance needs! Thanks Bob "
Profile photo of Erin Smith

Erin Smith

March 23, 2024

5  out of  5
rating by Erin Smith
"Marti was extremely helpful in finding me a better rate and policy that works for me and my family. I would recommend her to anyone!"
We responded:
"Erin, Thank you so much for the kind words! It's wonderful to hear that Marti was able to assist you and your family. We appreciate your recommendation and look forward to continuing to serve your insurance needs. Please stop by our Waukee office anytime. Thanks Bob "